【酒店英语处理投诉情景对话】酒店英语之处理投诉
【shitiku.jxxyjl.com--专业英语词汇】
128.can you change the room for me? it"s too noisy.
能给我换个房间吗?这儿太吵了。
129.my wife was woken up several times by the noise the baggage elevator made.
我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
130.she said it was too much for her.
她说这使她难以忍受。
131.i"m awfully sorry, sir.
非常对不起,先生。
132.i do apologize.
我向您道歉。
133.no problem, sir.
没问题,先生。
134.we"ll manage it, but we don"t have any spare room today.
我们会尽力办到,但是今天我们没有空余房间。
135.could you wait till tomorrow?
等到明天好吗?
136.i hope we"ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.
我希望明天晚上我们能呆在一套安静的房间里睡个好觉。
137.and if there is anything more you need, please let us know.
如果还需要别的什么东西,请告诉我们。
138.the light in this room is too dim.
这房间里的灯光太暗了。
139.please get me a brighter one.
请给我换个亮的。
140.certainly, sir. i"ll be back right away.
好的,先生,我马上就回来。
141.the room is too cold for me. i feel rather cold when i sleep.
这房间太冷了,我睡觉时感到很冷。
dialogue a
a guest(b) wants to change a room. he goes to the assistant manager(a)
a: good morning, sir. what can i do for you?
b: i"m bell. i"m in room 908. can you change the room for me?it"s too noisy. my wife was woken up several times by the noise the baggage elevator made. she said it was too much for her.
a: i"m awfully sorry, sir. i do apologize. room 908 is at the end of the corridor. it"s possible that the noise is heard early in the morning when all is quiet.
b: anyhow, i"d like to change our room.
a: no problem, sir. we"ll manage it, but we don"t have any spare room today. could you wait till tomorrow? the american people-to-people education delegation will be leaving tomorrow morning. there"ll be some rooms for you to choose from.
b: all right. i hope we"ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.
a: be sure. i"ll make a note of that. everything will be taken care of. and if there is anything more you need, please let us know.
dialogue b
a: good evening, ma"am. did you ring for service? what can i do for you?
b: yes. the light in this room is too dim. please get me a brighter one.
a: certainly, sir. i"ll be back right away... do you mind if i move your things?
b: oh, no. go ahead.
a: thank you...how is the light now?
b: it"s much better now. thank you.
a: you"re welcome. and if you need any other things, please let us know.
b: ah, yes, the room is too cold for me. i feel rather cold when i sleep. can you turn off the air-conditioning?
a: (checks) the air-conditioning is already off, ma"am.
b: maybe i"m getting a cold.
a: would you like an extra blanket?
b: ok. and would you please get me some hot water, too? i think i need to take some medicine.
a: certainly, ma"am. i"ll be right back…here is a blanket, and hot water for you. anything else?
b: no, thanks.
a: good night, ma, am.
words and expressions
elevator n. 电梯
corridor n. 走廊,回廊
delegation n. 代表团
extra a. 额外的,外加的
blanket n. 羊毛毯,毯子,毛毡
本文来源:https://shitiku.jxxyjl.com/zhuanyeyingyucihui/26933.html
-
人力资源专用英语词汇|阀门专用英语词汇(3)详细阅读
无阀振动泵 valveless vibration pump无负荷漏汽量 no-load steam loss无负荷漏汽率 rate of no-load steam loss吸(抽)气阀 aspirating valves吸入阀 suction valve吸入阀限位器 suction valve...
-
[机械常用英语词汇]机械物流术语英语词汇详细阅读
电子标签拣选系统 digital picking system rf拣选叉车拣选系统 optrf 物流集装单元器具 palletized unit implement 塔式推送拣选系统 wireless digital picking 通道式分拣系统 无线台车拣选系统 rf cart 登高式手推台车...
-
作物学专业英语词汇_铸造学专业英语词汇(24)详细阅读
碎砂机,松砂机 sand breaker碎铁 bushelling碎心锤 core buster碎心机 core breaker隧道炉 tunnel furnace隧道炉,隧道干燥炉 tunnel oven隧道炉,隧道干燥炉 tunnel stove隧道退火炉 tunnel annealing fu...
-
焊接专业英语词汇翻译_焊接专业英语词汇(3)详细阅读
焊接热循环 weld thermal cycle焊接温度场 field of weld temperature; weld temperature field准稳定温度场 quasi-stationary temperature field焊接热源 welding heat source点热源 po...
-
【作物学专业英语词汇】铸造学专业英语词汇(11)详细阅读
加热器具 heating apparatus加热器具 heating appliance加热时间 heating time加深框 upset加炭机 stoker加压处理器 autoclave加压冒口 pressure feeder加压模铸法 pressure die casting加重检验 incr...
-
工程英语词汇特征_工程英语词汇(M)详细阅读
macadam 碎石层〔道路〕 machine room 机房 magazine [site] 炸药仓〔地盘〕 magic eye 大门防盗眼 magma 岩浆 magmatic rock 岩浆岩 magnet core 磁心 magnetic crane 磁力起重机;磁力吊机 main anti-...
-
【焊接专业英语词汇翻译】焊接专业英语词汇(5)详细阅读
焊点 welding spot熔核 nugget熔核直径 diameter of nugget塑性金属环区corona bond焊透率penetration rate压痕indentation压痕深度depth of indentation压深率indentation ratio翘离sheet se...
-
电气专业英语词汇|电工专业英语词汇(J-M)详细阅读
jjaw 钳口jerk transducer(sensor) 加速度传感器 jet orifice separator 喷嘴分离器jet recorder 喷射式记录仪job 作业jordan sunshine recorder 暗筒日照计;乔唐日照计 journal 轴颈 journal axis...
-
【工程英语词汇特征】工程英语词汇(P1)详细阅读
package deal contract 统包合约 package development 组合发展;整体发展 package letting 把几个单位合为一组以一份合约出租 packer head 灌浆孔塞头 packer permeability test 压水试验;压水渗透试验 packe...
-
[照明术语和单位]照明术语(2)详细阅读
23 直接眩光(direct glare)视野内由于极高亮度或因光源遮蔽不足、或因高亮度反射所引起之眩光24 方向性照明(directional lighting)指于工作面或目标物上主要来自单一方向之照明25 减能眩光(disability glare)指减低视功能及明视度之眩光26 不舒服眩光(...